JR East Says Will Not Respond to Harassing Customers
Tokyo, April 28 (Jiji Press)--East Japan Railway Co., or JR East, has announced that it has drawn up a policy for dealing with "customer harassment," or excessive demands and other problematic behavior by customers toward employees.
According to the policy, the company will not respond to customers who engage in harassing acts, such as physically or psychologically attacking employees, demanding that employees apologize by getting down on their hands and knees, and posting employees' personal information on social media.
(2024/04/28-13:10)
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